| Country / Region | Transit Time | |
|---|---|---|
| Asia | Indonesia / Singapore / Malaysia / Thailand / Taiwan / China / Japan |
7 to 10 business days |
| Europe | Germany / Italia / Netherlands / Switzerland / France / Denmark |
7 to 10 business days |
| North America | United States of America / Canada | 7 to 10 business days |
| United Kingdom | United Kingdom | 7 to 10 business days |
Shipping
Free shipping on all orders/ Orders are shipped DDU
Policy
Please take into consideration that international delivery system may take few more days
Important: Your order is shipped once your payment has been cleared.
OVERSEA ORDER Refund Policy:
We want you to be delighted with your purchase!
However, if you change your mind, you can cancel your order before it's prepared, or follow the rules below for orders that have already been received.
Step 1: Please return the item in the same condition as when you received it, unworn, undamaged, and unused, and inside a protective box if provided.
* Return Conditions:
All goods must be returned in the SAME PARCEL using the original delivery service (DHL) with the SAME TAG and SAME BAGS as same as we sent.
Jewellery must be returned with all branded packaging.
Step 2: Please notice to our CS team about the date you received it, your name, your order number, and the DHL waybill number you received via CS email when you enclose the item to be returned. We will help you proceed on weekdays, excluding weekends (Business days).
Step 3: We will send you a return invoice DHL via email that you can confirm with DHL, then you can set the pickup date and time. Please note that the deliverer pickup may be flexible and only available with local DHL.
Step 4: Once the deliverer picks up and verifies the returned product in our Korea office , we will process the refund.
*Notice:
• Simple change of mind - within 14 business days after receiving the courier
• Defective product - within 5 business days after receiving the courier
• Please email a photo confirming the date of receipt - within 2 business days after receiving the courier.
*If there's no defect in the product, all returns are classified as a simple change of mind, and the customer will bear all costs related to the return, including import duties, shipping costs to Korea, etc.
*Sale and promotional items are non-refundable.
*MINJUKIM reserves the right to reject any returns that don't comply with the return policy above. Rejected items will be returned to the original shipping address without any refund. To avoid this, please contact our MINJUKIM CS team for help with any concerns about returning items.
Exchange Policy:
MINJUKIM doesn't offer direct exchanges. Please return first the item for a full refund and then place a new order for the desired item(s) as soon as possible after our confirm your order’s return. Exchange products follow the same return policy as simple change of mind, and all costs related to shipping, import/export duties, etc., will be borne by the customer.
*Sale and promotional items are non-refundable.
*MINJUKIM reserves the right to reject any returns that don't comply with the return policy above. Rejected items will be returned to the original shipping address without any refund. To avoid this, please contact our CS team for help with any concerns about returning items.
Duties and Taxes:
For customers in EU, UK, US, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Turkey, Thailand, United Arab Emirates, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, and Bahrain, we include the cost of duties and taxes in your order.
The price you see at checkout is the price you pay, with no additional delivery fees.
If you select a Delivery At Place (DAP) destination, the price you pay at checkout won't include import duties and sales taxes. You'll need to pay these directly to our courier to release your order from customs. We're unable to advise the exact amount, so we recommend contacting your local customs office or tax authority..